What happens if I’m not at home to receive my box?

If you are not at home to receive your box, The Royal Mail will either leave it in a specified safe place, with a neighbour or return it to the local delivery office for collection. The Royal Mail will leave you a ‘Something for You’ card letting you know exactly where your box is. In the unlikely event that they haven’t left you a card, just enter the tracking code you received in your shipping notification email into The Royal Mail tracker to find out where it is.

Still need help? Contact Us Contact Us